Elements and Performance Criteria
- Research general information on Australian Indigenous cultures.
- Identify sources of information and conduct accurate research into Australian Indigenous cultures.
- Interpret written sources of information, extract the required information, and check for accuracy and any required permission to disseminate to local communities prior to use.
- Access information from other than written sources in a culturally appropriate way.
- Demonstrate behaviour that shows respect for local Australian Indigenous culture and customs and follow correct protocols when seeking information.
- Share knowledge gained with work colleagues to increase cultural awareness and understanding in the organisation.
- Share general information on Australian Indigenous cultures with customers.
- Identify and use Indigenous interpreters where possible and within scope of individual responsibility.
- Provide customers with guidance on appropriate behaviours when interacting with Indigenous interpreters or communities.
- Share accurate information on Australian Indigenous cultures with customers.
- Include reference to the diversity of Australian Indigenous cultures when sharing information.
- Share information in a manner respectful of local community values and customs.
- Share information in a manner that enhances customer understanding of Australian Indigenous cultures.
- Answer customer questions in a polite and friendly manner and according to community wishes about what information can be shared with customers.
- Respond to culturally inappropriate customer behaviour promptly and in a manner that minimises the likelihood of offence being taken.